Alexander Charles & Browne - Tel: 0208 613 0775
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What you need from your agent

When you have chosen your agent, you need to decide on the level of service you want, if you haven't already. There are three options: let-only; rent- collection service; or fully managed.


Let only includes:

  • Marketing your property, including property details, web listing and any other agreed services such as listing on a property - search websites
  • Accompanied viewings
  • Liaising between you and your prospective tenant/s and managing any negotiations
  • Checking references of prospective tenant/s
  • Drawing up the tenancy agreement
  • Setting up standing orders
  • Organising an EPC if you want us to
  • Placing the security deposit in a tenancy deposit scheme, if you want us to
  • Organising the gas safety certificate, if one doesn't exist already


Rent collection includes all the services listed in the let-only service, plus:

  • Monthly rent collection
  • Transferring the rent to your chosen account, less our agreed fees
  • Sending you a monthly landlord rental statement
  • Placing the security deposit in a tenancy deposit scheme


Full management includes all the above, plus:

  • Getting your approval and arranging all repairs and maintenance when necessary
  • Visiting your property periodically, as agreed in the terms and conditions, and sending you a full report
  • Recording and preparing for gas-safety renewal dates and tenancy renewal dates, among other periodic events
  • Arranging payment of all outgoings such as service charge and ground rent
  • Arranging the return of the security deposit
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